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White-Glove Delivery Service Available/Free Delivery on Mattress Purchases Over $1099 | LEARN MORE 

Langlois Furniture Return Policies

Return Policy

We are committed to your satisfaction. We know that returning a product can be stressful, which is why our product experts are here to help you get it right the first time. We highly encourage you to take advantage of our expertise before making your purchase to ensure the perfect fit for your needs.

If a return does become necessary, your sales associate will help facilitate the process. To get started, please call the phone number found on our Contact Us page.

Because return policies vary based on the situation, please review the specific guidelines below:

Defective Products

  • Warranty: Most of our products include a one-year parts and labor warranty. Please review your product literature or speak with an expert for details.
  • Defective on Arrival: If your product is defective upon arrival, please notify our service department or your product expert immediately.
  • Note: Some manufacturers require a certified service technician to visit your home and diagnose the problem before a return or exchange can be authorized.

Damaged Products

  • Most products damaged during shipping or delivery are covered by our service department.
  • What to do: If you notice damage at the time of delivery, please notify the delivery team immediately and call our office to report it. We will do our absolute best to repair or replace the item as quickly as possible.

Standard Returns (Product Does Not Meet Your Needs) Restrictions Apply

  • If you are unsatisfied with your purchase, you must contact the store directly regarding cancellations or returns within 7 days of delivery.
  • Eligibility: Delivered products that have been used may not be eligible for return. Any returned items must be completely free of cosmetic damage.
  • Restocking & Shipping Fees: Products that do not meet the return requirements may be denied, or may incur a 20% restocking fee. Customers are responsible for all delivery charges incurred when returning a product.
  • Special Orders: Special order merchandise may be subject to a 20% restocking fee even if it has not yet been delivered.

Order Terms & Conditions

By completing an order with our company, the customer agrees to the terms and conditions published above and authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Delivery Policy

Premium White Glove Delivery — $79

We want your delivery day to be seamless. Our premium service includes the following benefits for local zip codes (addresses outside a 25-mile radius but still in the delivery area are subject to increased charges):

  • Professional Care: Trained personnel will safely carry the merchandise into your home.
  • Full Assembly: We completely assemble all items so they are ready to use.
  • Clean-Up: All bulky packaging materials are removed from your home.
  • Furniture Disposal: Removal of your old, replaced furniture is included. (Note: Mattress removals are subject to a separate disposal fee; see an associate for details).

Delivery Exceptions: Additional charges or restrictions may apply for deliveries or furniture removals involving stairs, tight spaces, or hard-to-reach entries. Please discuss any potential delivery obstacles with your sales associate ahead of time.

Mattress Delivery Promotion

  • We offer FREE Local Delivery on all mattress purchases of $1,099 or more. (Note: Mattress removals are subject to a separate disposal fee; see an associate for details).

Scheduling & Expectations

  • Age Requirement: An adult at least 18 years of age must be present to accept and sign for the delivery.
  • Timing: Because we manage a high volume of deliveries daily, we cannot accommodate requests for specific times. We provide a date and time frame when scheduling. We highly recommend choosing a day when someone is guaranteed to be home.
  • Call-Ahead Service: For your convenience, you may provide us with a preferred call-ahead phone number, and our drivers will contact you when they are en route if possible.
  • Unforeseen Delays: While we strive for perfection, circumstances beyond our control (such as traffic or weather) can occasionally cause delays. We promise to do our best to keep you informed as soon as any updates arise.